When using personal products such as earplugs, in-ear headphones, Calmers and hearing amplifiers, hygiene is essential. These products come into direct contact with sensitive parts of the body, such as the ear canal. To ensure the health and safety of our customers, all our hygiene products come with a special seal. This hygiene seal guarantees that the product is clean and unused upon receipt.
What are hygiene products?
Hygiene products are items that are not suitable for return due to their use when the seal has been broken after delivery. This applies especially to products that come into contact with the skin, ears or other sensitive body parts. This includes:
- Earplugs: Both universal and custom-made earplugs that provide protection from noise, water or pressure differences.
- In-ear headphones: Popular choice for music and podcast lovers, but also sensitive to hygiene due to direct contact with the ear canal.
- Calmers: Special earplugs designed to muffle sounds and reduce stress.
- Hearing amplifiers: devices that amplify sound for people with mild hearing problems.
In addition, accessories such as protective covers also fall under the category of hygiene products, as they contribute directly to clean and safe use.
Hygiene seal: protection and guarantee
Every hygiene product in our range comes with a hygiene seal. This seal has several functions:
- Warranty of disuse: The seal shows that the product is unused and clean.
- Health protection: Sealing the product prevents cross-contamination or spread of bacteria.
- Return Policy: Once the hygiene seal is broken, the product cannot be returned for reasons of health protection and hygiene.
The return policy is based on article 6:230p BW, paragraph f, sub 3° of the Civil Code. This article states:
The consumer has no right of rescission in the case of “the delivery of goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery.”
Explanation via flyer provided
To ensure that our customers are well aware of the return policy, we provide a clear flyer with each hygiene product. This explains:
- What the hygiene seal means.
- Why the product cannot be returned once the seal is broken.
- How to use and store the product hygienically.
- Maintenance tips to extend the life of the product.
This extra step ensures that customers are aware of the rules and importance of hygiene, leading to greater satisfaction and clarity.
Examples of our assortment
Earplugs
Our earplugs are designed for a variety of applications:
- Universal earplugs: Suitable for swimming, sleeping, working or traveling.
- Custom Earplugs: Personalized to your ears for optimal comfort and protection.
These products come in various sizes and materials, depending on the purpose for which they are used.
In-ear headphones
In-ear headphones offer perfect sound quality and a comfortable fit. Please note that hygiene is crucial, especially with daily use. Use cleaning products regularly to prolong their life.
Calmers
Calmers are small, subtle earplugs specifically designed to reduce stress and tension. Ideal for use in busy environments without being completely cut off from ambient noise.
Hearing amplifiers
For people with mild hearing problems, hearing amplifiers offer a simple solution. Portable and discreet designs make them comfortable to use. They come with multiple sizes of tips to ensure hygienic use.
Accessories
- Cleaning products: For keeping earplugs, ear amplifiers and in-ear headphones clean.
- Storage boxes: To keep products clean and safe.
- Protective covers: For extra protection from dirt and dust.
The importance of hygiene in returns
The use of hygiene products brings specific challenges when it comes to returns. It is not only a matter of legal regulations, but also of moral responsibility to our customers. No one wants to receive a product that has already been used by someone else. Therefore, we apply strict measures, supported by the hygiene seal and clear communication.
In addition, it is important for consumers to handle these products with care. Regular cleaning and proper storage not only prolong the life of the product, but also ensure a safe and hygienic experience.
Products provided with a hygiene seal cannot be returned after breaking the seal.
Frequently Asked Questions
1. Why can’t I return my hygiene product after breaking the seal? The hygiene seal guarantees that the product is clean and unused. After breaking it, we cannot offer this guarantee, which poses health risks.
2. What should I do if my product is defective? Please contact our customer service department. Defective products are covered by warranty, provided the complaint is not due to usage damage.
3. How do I know if my product has a hygiene seal? All products covered by hygiene products are clearly marked with a hygiene seal. In addition, you will receive a flyer with additional explanations.
4. Can I give a hygiene product as a gift? Yes, but make sure the recipient is aware of the return policy. Once the hygiene seal is broken, the product cannot be returned.
5. How can I keep my hygiene products clean? Use special cleaning agents and store your products in the provided storage boxes or protective covers.
Our promise
We strive to offer high-quality hygiene products that meet the highest standards of quality and safety. With our hygiene seal and clear communication, you can use our products with peace of mind.
Still have questions? Please feel free to contact us. We are ready to help you!
